1999-present, President, Usable Webs, Anacortes, Washington
Consultant at: V***, Premera Blue Cross, Apex Learning, The Cat’s
Pajamas, Children's Hospital of Milwaukee, Alternet Technologies, Whatlow
Group ME-Commerce, and other companies.
Work included developing training materials for both paper and online
learning, training individuals, and assisting with classroom instruction.
- Premera Blue Cross. Designed and wrote facilitator’s and
participants manuals for disaster recovery software, including the
information gathering phase. Used Information Mapping© style approach to
content architecture. Assisted with first training session on the disaster
recovery software.
- Apex Learning. Designed, researched, and wrote instructions for
content authors of web-based learning materials. The authors had to use
specific course-development software provided by Apex. Created the
instructions as online help that met accessibility standards and could be
used on many browsers on multiple platforms.
- V****. I designed and created an online help system to instruct
librarians in the use of custom software.
- The Cat’s Pajamas. Designed and wrote instructions for a team
of writers so that we could maintain consistency. Wrote maintenance
instructions for the website and trained the maintenance person.
1999-2000, Documentation Manager, Elucidex, Bellingham, Washington
(now out of business)
- At Elucidex I performed project management and technical
writing tasks. I trained staff on estimating, standards development, and
other technical documentation skills.
1996 to 1999, Solution Director and Practice Leader, Whittman-Hart,
Inc., Milwaukee, Wisconsin (now out of business)
Work included developing training materials and conducting standup
instruction.
- As a Solution Director for Whittman-Hart I managed a team of 22
instructional designers, trainers, and writers. The team provided standup
training for Lotus Notes and training materials for various ERP programs.
- Trainer, contract, for Weinschenk Consulting. Conducted standup
training on web usability and web design for employees of American
Airlines in Texas.
- Instructional designer, contract, for Kohler Corporation.
Designed and wrote training materials, and conducted standup training, for
employees whose responsibilities now included the creation of content for
their intranet. Included how to write for the Web and how to use a
specific Web-creation tool.
- Presented seminars to technical writers on a course I developed called
“Project Management for Technical Writers.” Seminars were presented at
national and local conferences of the Society for Technical Communication.
1990 to 1996. Documentation Manager, Compuware Corporation, Milwaukee,
Wisconsin.
- Instructional designer, contract, for Ameritech. Designed and
created training material and then conducted the training classes for an
Ameritech budgeting system. Several years later developed materials and
conducted training for the replacement system.
- Presented seminars to technical writers on various topics from
estimating to risk management. Seminars were presented at national and
local conferences of the Society for Technical Communication.
- For Compuware, wrote training materials for various Microsoft office
products. Conducted some of the training classes.
1987-1990. President, Computing w/o Confusion, Milwaukee, Wisconsin
(now out of business)
- Instructional designer, contract, for Johnson Controls, Inc. I
designed and created a workbook to accompany training on service
operations.
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